Terms & Conditions
Technogoal IT Services
1. Scope
These General Terms and Conditions (GTC) apply to all contracts between Technogoal IT Services, owner Mohammad Mehdi Erteghaie (hereinafter "Provider") and its customers (hereinafter "Customer") for the provision of IT, design, development, consulting, and digital services. Deviating terms of the Customer do not apply unless expressly agreed in writing.
2. Services
The Provider offers the following services: Logo Design, UI/UX Design, Website Development, Frontend Development, Backend Development, Mobile App Development, SEO consulting and optimization, and IT Consulting. The specific scope of services results from the respective offer, contract, or project description.
3. Conclusion of Contract
A contract is concluded by written acceptance of an offer, confirmation by email, electronic consent, or commissioning by the Customer. Offers are non-binding and subject to change unless expressly stated otherwise.
4. Customer Obligations
The Customer is obligated to provide all information, content, access data, approvals, and materials required for the project in a timely manner, including texts, images, logos, access credentials, technical information, and project requirements. Delays due to missing cooperation extend agreed deadlines accordingly.
5. Payment Terms
Small projects: 50% at project start, 50% before final delivery. Standard projects: 30% at project start, 40% after reaching an agreed milestone, 30% before project completion and handover. Alternative payment arrangements may be agreed upon.
6. Default
In case of payment default by the Customer, the Provider is entitled to suspend work, block access, and withhold further services until payment is settled. Statutory default interest remains unaffected.
7. Revision Rounds
Unless otherwise agreed, up to three (3) revision rounds are included in the agreed price. Additional changes or subsequent expansions are considered extra services and will be charged separately.
8. Change Requests
Significant changes to the agreed scope of services after project start constitute a change request. The Provider is entitled to recalculate effort, adjust timelines, and charge additional fees.
9. Acceptance
The Customer is obligated to review the delivered services within 14 calendar days of provision. If no substantiated defect notice is provided within this period, the services are considered accepted.
10. Support and Bug Fixes
After acceptance, the Provider provides free bug fixes for a period of 30 days for defects that already existed at the time of acceptance. New features, change requests, extensions, and adjustments due to changed requirements are not included and will be charged separately.
11. Usage Rights
After full payment, the Customer receives the usage rights necessary for the contractual purpose for the created work results. The Provider retains all rights to know-how, methods, frameworks, libraries, templates, reusable components, and general development concepts.
12. Reference Use
The Provider is entitled to use completed projects as references, including company name, logo, project description, and screenshots of the published solution. The Customer may object to this use in writing for legitimate reasons.
13. SEO Services
SEO services are provided to the best of our knowledge and ability. The Provider does not guarantee specific rankings, search engine positions, visitor numbers, revenue, or leads. Search engine algorithms are beyond the Provider's control.
14. Mobile Applications
For mobile app projects, the Provider does not guarantee the publication or permanent availability of an application in app stores. The decision on approval, rejection, or removal of an app lies solely with the respective platform operators.
15. Third-Party Services
When third-party services are used (e.g., hosting, cloud services, APIs, payment providers, or app stores), their terms and conditions also apply. The Provider is not liable for outages or changes to these services.
16. Data Protection
The processing of personal data is carried out in accordance with applicable data protection laws and the Provider's privacy policy. If necessary, the parties will conclude a data processing agreement (DPA) pursuant to Art. 28 GDPR.
17. Liability
The Provider has unlimited liability for intent, gross negligence, and injury to life, body, or health. For slight negligence, the Provider is only liable for breach of essential contractual obligations, limited to the typically foreseeable damage. Liability for lost profits, indirect damages, data loss, and business interruption is excluded to the extent permitted by law. The Customer is obligated to maintain appropriate data backups.
18. Force Majeure
The Provider is not liable for delays or service failures due to force majeure events, including natural disasters, power outages, cyber attacks, government measures, war, strikes, and failures of external infrastructure.
19. Applicable Law
The law of the Federal Republic of Germany applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
20. Jurisdiction
To the extent permitted by law, the place of jurisdiction for all disputes is the registered office of the Provider.
21. Severability
If individual provisions of these GTC are or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory regulation.